Personal data and cookie management policy

Updated on 04/15/2024

The purpose of this page is to inform and explain to customers and visitors (hereinafter referred to as “Customer” and/or “User”) of the www.lessenteursgourmandes.fr website (hereinafter referred to as the “Site”) our policy on the management of personal data and cookies collected and processed on the Site.
This page supplements the General Terms and Conditions of Sale and the Legal Information of our Site.

I. Personal data

Personal data communicated by customers and visitors of the Site (hereinafter referred to as “Customer” and/or “User”) are collected and stored by NOVI, a company registered with the Périgueux Trade and Companies Registry under number 311 889 877, whose head office is located at 1 rue des Lys Parc d’activités Astier Val CS 30040 24110 SAINT ASTIER, FRANCE, in its capacity as data controller with respect to personal data.
For any questions relating to data protection, the User may contact us at the following e-mail address: [to be specified] or by post at the above address.

1. Personal data protection:

• The personal data provided by the User and collected by NOVI on the www.lessenteursgourmandes.fr website are as follows:
• Opening an account
• When creating your account: Title, Surname, First name, email, date of birth, opt-ins
• Connection: when you connect: name, first name, connection data (IP address, etc.), usage data, location, purchase history, opt-ins, opt-out, openings, clicks, survey responses, payment data, etc
• Profile: your browsing of our Site and use of the functionalities offered make it possible to create a profile, including one or more addresses, a telephone number, order history, products or services consulted, institute appointment history and opt-out,
• Newsletter subscription: email
• Games and competitions: surname, first name, postal address, telephone number and e-mail address for the participant(s) declared the winner(s) of the game.
• Communication with our services (via customer service, social networks, etc.): exchange history
• Online appointment booking: first and last name, e-mail address and telephone number
• When drawing up a cosmetovigilance or nutrivigilance (side effects reporting) form (e.g.: contact details of the person exposed and, where applicable, of the notifier, certain health data (skin type, allergies/reactions, medical problems, medical treatment, diet, etc.)
• Online purchase: information required to process the order (products selected, delivery and billing address, telephone number, email address, payment details)
• Payment: when paying for products on the Site, financial data relating to the Customer’s bank account or credit card may be recorded with the Customer’s consent. This data is stored by SogeCommerce, our payment partner. To learn more about the use of this data by our payment service provider, the Customer may consult its confidentiality policy. When the Customer uses Paypal as a means of payment on the Site, data relating to transactions is processed by Paypal in accordance with its confidentiality policy.
• Submission of a review: pseudonym
• Distribution form: last name, first name, email, telephone
• Cookies: cookies are used in connection with the use of the Site and are described below under the heading “Cookies”. They are used to offer the User an improved and personalised service. They come in the following types: (i) technical cookies, which are necessary for the proper functioning of the Site and cannot be deactivated. They enable the use of basic functionalities on the Site such as adding to the shopping cart, accessing the different categories of products and services, as well as accessing your account, (ii) analytical cookies, which enable us to find out the use and performance of our Site and to improve its operation (for example, the pages most often consulted) (iii) functional cookies, which enable us to personalise the user experience on our Site. (iv) cookies from our advertising partners, which enable our advertising partners to send targeted and personalised messages to our users (v) cookies from social networks, which facilitate sharing on social networks and sharing content from the Site.

2. Use of personal data and retention period:

Data will be deleted after 3 years of inactivity by the User on the Site (i.e. after the last order, or the last appointment reservation, or the last click on an electronic communication medium, or the last visit to the Site).

Special cases:

Concerning cookies: it is specified that when browsing the Site, cookies may be deposited on the User’s computer, subject to prior consent. The User has the option of objecting to the deposit of cookies on his or her terminal, when a pop-up window is displayed on opening the Site, and of personalising them. The User’s choices are retained for six (6) months. The User is informed that refusing to deposit cookies on his or her terminal may limit the use of certain features of the Site, but it is nevertheless specified that browsing of the Site will still be available. Where applicable, NOVI declines all responsibility for the consequences on the performance and operation of the Site of the User’s refusal to use cookies. For further information on cookies, the User may consult the website of the French Data Protection Authority (CNIL): http://www.cnil.fr.

3. Sharing personal data with third parties:

In the course of using the Site, some of the personal data collected will be transmitted to our partner companies, listed below, involved in managing the Site and providing the User with associated services, within the strict limits of the purposes specified below:
• financial data relating to the Customer’s bank account or credit card will be transmitted to the service provider [to be specified] secure payment service solution for payment of credit card orders,
• surname, first name, e-mail address, delivery address, billing address, order content, order status, telephone number(s), shipping costs and taxes will be transmitted to Paypal if its payment service is used,
• last name, first name, postal address and telephone number will be transmitted to the company [to be specified] for product delivery,
• cookies will be transmitted to our various partners in charge of providing referencing and affiliation services.

4. Security and privacy:

NOVI undertakes to implement organisational, software and physical digital security measures to preserve the confidentiality of personal information transmitted to www.lessenteursgourmandes.fr. and to protect personal data against alteration, destruction and unauthorised access.

5. Implementing user rights:

In accordance with the regulations applicable to personal data, the User may:
• update, modify, delete the data concerning him or her and delete his or her customer account by logging into his or her account and configuring the parameters of this account;
• exercise his or her right of access, to find out about all the personal data (including cookies) concerning him or her, by writing to the following e-mail address: contact@lessenteursgourmandes.fr or by registered mail with acknowledgement of receipt to NOVI – Service clients LES SENTEURS GOURMANDES : 12, rue Condorcet – CS 40008 – 33152 – Cenon cedex, France. In this case, before exercising this right, the Site may request proof of identity in order to verify its accuracy;
• request the deletion and erasure of all personal data (including cookies) in accordance with applicable laws on the protection of personal data by writing to the following e-mail address contact@lessenteursgourmandes.fr or by registered mail with acknowledgement of receipt to NOVI – Service clients LES SENTEURS GOURMANDES : 12, rue Condorcet — CS 40008 – 33152 – Cenon cedex, France.

6. Modification of this clause:

NOVI reserves the right to modify this privacy policy at any time. If a modification is made to the present personal data protection clause, NOVI undertakes to publish the new version on its Site. NOVI will also inform Users of the modification by e-mail, at least 15 days before the effective date. If the User does not agree with the terms of the new wording of the personal data protection clause, he/she may delete his/her account.

II. Cookies

This section is devoted in greater detail to the management of information relating to your browsing on our website www.lessenteursgourmandes.fr (the “Site”), which may be recorded in “Cookie” files installed on your terminal (computer, tablet, smartphone, etc.) when you visit our Site, subject to any choices you may have expressed concerning Cookies. This section completes our Legal Information.

1. Information on Cookies

When you visit our site for the first time, we inform you by means of a banner that we use cookies.

2. What are the cookies sent by this Site used for?

Only the sender of a Cookie is likely to read or modify the information contained therein. Cookies may be included in the advertising spaces on our Site. These advertising spaces display advertising content from advertisers on your terminal. These spaces contribute to the financing of the content and services we make available to you.

2.1. Concerning the cookies we send from our Site:
When you connect to our Site, we may install various Cookies on your terminal, enabling us to recognise your terminal’s browser for the duration of the Cookie’s validity.
They are used to offer you an improved and personalised service. They have the following types:
• (i) technical cookies, which are necessary for the proper functioning of the Site and cannot be deactivated. They enable the use of basic functionalities on the Site, such as adding to the shopping basket, accessing the various categories of products and services, and accessing your account
• (ii) analytical cookies, which enable us to understand the use and performance of our Site and to improve its operation (for example, the pages most frequently consulted)
• (iii) functional cookies, which enable us to personalise the user experience on our Site. They also enable us to provide you with personalised advice and offers based on your browsing origin,
• (iv) cookies from our advertising partners, which enable our advertising partners to send you targeted and personalised messages
• (v) cookies from social networks, which enable us to facilitate sharing on social networks and to share content from the Website.

2.2. Concerning Cookies sent on our Site by third parties:
The sending and use of Cookies by third parties are subject to the privacy protection policies of these third parties. We inform you of the purpose of the Cookies of which we are aware and of the means available to you to make choices with regard to these Cookies.

2.2.1. Sending of Cookies on our Site by third parties due to third-party applications integrated into our Site

We may include third-party applications on our Site that enable you to share the content of our Site with other people, or to inform these other people of your consultation or opinion concerning the content of our Site. This is particularly the case with “Share” and “Like” buttons from social networks such as Facebook, Twitter, LinkedIn, Viadeo, etc. You can accept or reject these buttons at any time. You can accept or refuse them by clicking on the “Enabled” button.
The social network providing this application button may identify you, even if you have not clicked on this button when consulting our Site. In fact, this type of application button may enable the social network concerned to track your browsing on our Site, simply because your account with the social network concerned is activated on your terminal (open session) during your browsing on our Site. We have no control over the process used by social networks to collect information relating to your browsing on our Site. We invite you to consult the privacy protection policies of these social networks in order to learn about the purposes of use, in particular advertising, of the browsing information they may collect through these application buttons. In particular, these protection policies should enable you to exercise your choices with regard to these social networks, notably by configuring your user accounts.

2.2.2. Sending of Cookies via third-party content displayed in our advertising spaces
When you access a site containing advertising spaces displaying one of our advertisements, this advertisement is likely to contain a Cookie. You can accept or refuse this type of cookie by clicking on the “Enabled” button.

This Cookie is likely, subject to your choices, to be recorded in your terminal and to allow us to recognise the browser of your terminal during the period of validity of the Cookie concerned. The Cookies we send in this way enable us:
• to count the number of times our advertising content is displayed and activated on third-party sites/applications, to identify this content and these sites/applications, and to determine the number of users who clicked on each piece of content;
• to calculate the sums owed to the players in the advertising distribution chain (advertising agency, advertising network, distribution site/support) and to draw up statistics;
• to adapt the presentation of the site to which one of our advertising contents leads, according to the display preferences of your terminal (language used, display resolution, operating system used, etc.) during your visits to our Site and according to the hardware and software for viewing or reading that your terminal has, as well as according to the location data (longitude and latitude) that is transmitted to us (or to our service providers) by your terminal with your prior consent;
• to follow the subsequent navigation carried out by your terminal on sites/applications or on other advertising contents.

3. What is the purpose of having advertisements tailored to your browsing?

Our aim is to present you with the most relevant advertising possible. To this end, cookie technology makes it possible to determine in real time which advertisements to display on a terminal, based on recent browsing on one or more sites or applications. Your interest in the advertising content displayed on your terminal when you visit a site often determines the site’s advertising revenue, enabling it to operate its services, which are often provided to users free of charge. In the same way, advertisers who wish to see their advertisements displayed are interested in displaying their offers to users likely to be most concerned by them.

4. Your choices regarding cookies

You have several options for managing cookies. Any changes you make may affect your Internet browsing experience and your access to certain services requiring the use of cookies. You may at any time express and modify your wishes with regard to Cookies, by the means described below. You can configure your browser so that cookies are stored on your terminal or, conversely, so that they are rejected, either systematically or depending on the sender. You can also configure your browsing software so that you are offered the option of accepting or rejecting Cookies occasionally, before a Cookie is likely to be stored on your terminal.

4.1. Agreement on cookies
The recording of a Cookie in a terminal is essentially subject to the will of the terminal user. The User can express and modify this will at any time free of charge through the choices offered to him by his browsing software. If you have accepted the storage of Cookies on your terminal, the Cookies integrated into the pages and content you have consulted may be stored temporarily in a dedicated space on your terminal. They will only be readable there by their sender.

4.2. Refusal of cookies
If you refuse to accept cookies on your terminal, or if you delete the cookies stored on it, you will no longer be able to benefit from a certain number of functions which are nevertheless necessary for browsing certain areas of our Site. This would be the case if you tried to access our content or services that require you to identify yourself. This would also be the case if we – or our service providers – were unable to recognise, for technical compatibility purposes, the type of browser used by your terminal, its language and display settings or the country from which your terminal appears to be connected to the Internet.
Where applicable, we decline all responsibility for the consequences linked to the worsened operation of our services resulting from the impossibility for us to record or consult the Cookies necessary for their operation and which you have refused or deleted.

4.3. How to exercise your choices?

4.3.1 Information banner

You have the option of refusing or accepting the deposit of Cookies on your terminal, when a pop-up window is displayed on opening the Site.
By clicking on “Accept”, you consent to the use of these Cookies.
By clicking on “Reject”, you refuse the use of these Cookies
By clicking on “Personalise my choices”, you can (i) consult information relating to Cookies and our partners and (ii) accept Cookies in full by means of the “Activate all” buttons or make your choice according to the types of Cookies by clicking on “Save settings”.
Your choices are retained for six (6) months.

4.3.2 Navigation software

To manage Cookies and your choices, the configuration of each browser is different. This is described in your browser’s help menu, which will tell you how to modify your cookie preferences.

4.4 Your choices expressed online to inter-professional platforms
You can connect to the www.youronlinechoices.com website, offered by digital advertising professionals grouped together within the European Digital Advertising Alliance (EDAA) and managed in France by the Interactive Advertising Bureau France.
This European platform is shared by hundreds of Internet advertising professionals, and constitutes a centralised interface enabling you to express your refusal or acceptance of Cookies likely to be used to adapt the advertising likely to be displayed on your terminal to your browsing habits. Please note that this procedure will not prevent the display of advertisements on the websites you visit. It will only block technologies that allow us to adapt advertising to your centres of interest.

5. If you share the use of your terminal with others

If your terminal is used by several people, and when the same terminal has several browsers, we cannot be certain that the services and advertising intended for your terminal correspond to your own use of this terminal and not to that of another user of this terminal. Where applicable, you are free to decide whether to share the use of your terminal with others, and to configure your browser settings with regard to cookies.

6. Personal data and browsing information

We may adapt the offers and advertisements we send you to information relating to your browsing on our Site or on sites or services published by third parties and on which we send Cookies.
Insofar as you have provided us with personal data concerning yourself, in particular your electronic contact details, when registering or accessing our Site, we are likely, subject to your choices, to associate browsing information relating to your terminal, processed by the Cookies that we send, with your personal data. This is done in order to send you electronic prospecting or to display on your terminal, within advertising spaces containing Cookies that we send, personalised advertising that is specifically intended for you and likely to be of personal interest to you.
You may ask us at any time to stop receiving advertising or prospecting tailored to your terminal’s browsing information, by contacting us directly and free of charge, or by using the unsubscribe link included in any prospecting that we may send you by e-mail. In this case, the advertisements you may continue to receive, unless you object to them, will no longer be adapted to your terminal’s browsing habits. Furthermore, in the event that we envisage obtaining from a third party (targeted advertising service provider, advertising agency, etc.), browsing information from your terminal that we could associate with the personal data with which you have provided us, we will first seek your explicit consent before proceeding with such an association and sending you the resulting advertising or prospecting canvassing.

7. Glossary

“Cookie(s)” refers to a text file that may be saved, subject to your choices, in a dedicated space on your terminal’s hard disk, when you consult an online service using your browser software. A Cookie file enables its sender to identify the terminal in which it is stored, for the duration of the Cookie’s validity or storage. “Browsing information” refers to information relating to the connection of a terminal to an electronic communication service at a given time. We may process browsing information as described above, even if we do not necessarily know which Terminal you are using or who you are at any given time. This browsing information includes, in particular:
• the IP (Internet Protocol) address of the Terminal connected to the Internet,
• the date and time of connection of a Terminal to an electronic communication service,
• the URL (Internet address) of the Internet page from which the Terminal accesses an electronic communication service,
• the URL (Internet address) of the Internet page accessed by the Terminal consulting an electronic communication service,
• the type of operating system used by the Terminal (Windows, MacOs, Linux, Unix, BeOS. etc.),
• the type and version of browsing software used by a Terminal (Internet Explorer, Safari, Firefox, Chrome, Opera, etc.),
• the language used by the browsing software used by the Terminal,
• the identifier and content of a Cookie file stored by us in the Terminal.

For the purposes of this section, “Personal Data” refers to data relating to you alone at a given time, regardless of the Terminal(s) you use.
“Terminal(s)” refers to the hardware equipment (computer, tablet, smartphone, telephone, etc.) that you use to consult or view a site, application, advertising content, etc.